ORDER PREPARATION
ORVANE products are produced on demand through selected production partners.
Most orders are prepared within 2–5 business days before shipment. During launches, holidays, or periods of high demand, preparation may take slightly longer.
DELIVERY ESTIMATES
Estimated delivery times are displayed during checkout whenever available.
International delivery may take approximately 7–15 business days after dispatch, depending on the destination, production location, courier, customs processing, and local delivery service.
Delivery estimates are not guaranteed and do not include unexpected courier or customs delays.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking link.
Tracking information may take up to 48 hours to update after dispatch.
MULTIPLE PACKAGES
Some products may be produced by different production partners. For this reason, a single order may arrive in more than one package.
CUSTOMS AND IMPORT FEES
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
Any applicable customs or import charges are the responsibility of the customer unless stated otherwise during checkout.
INCORRECT ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately at orvaneofficial@proton.me if an address needs to be corrected. Once production or shipping has started, changes may no longer be possible.
LOST OR DELAYED ORDERS
If your tracking has not updated for an extended period or your order appears to be lost, contact orvaneofficial@proton.me with your order number.
RETURN REQUESTS
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must be:
• Unworn and unused
• Unwashed
• Free from marks, odours, or damage
• Returned in its original condition
• Accompanied by proof of purchase
To begin a return, contact orvaneofficial@proton.me with your order number and reason for return.
Please do not return products without first receiving return instructions from our customer care team.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service. ORVANE cannot be responsible for return packages lost during transit.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If you receive a damaged, defective, misprinted, or incorrect product, contact orvaneofficial@proton.me as soon as possible.
Include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging
After reviewing the request, we will arrange an appropriate replacement or refund.
SIZE EXCHANGES
To avoid delays, we currently recommend returning the eligible product and placing a new order in the preferred size.
Please review the size guide before ordering, as measurements and fits may vary between products.
REFUNDS
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Bank and payment-provider processing times may vary.
Original express shipping charges, customs duties, and import fees are generally non-refundable unless required by applicable law.
NON-RETURNABLE PRODUCTS
We cannot accept returns for:
• Products that have been worn or washed
• Products damaged after delivery
• Products without proof of purchase
• Gift cards
• Personalised or custom-made products
• Products returned outside the applicable return period
Your statutory consumer rights remain unaffected.